Terms of service
SRWS TriSentry service terms
Transparent terms keep partnerships clear. This document summarises how we deliver TriSentry, what we expect from your team, and how we handle billing, privacy and compliance.
Agreement overview
These Terms of Service describe the working relationship between SRWS TriSentry ("SRWS", "we") and any organisation using our workforce management products ("you").
By signing an order form or accessing the TriSentry platform you acknowledge that you have read and accepted these terms.
Services we provide
SRWS delivers access to TriSentry software modules, implementation guidance and success enablement as outlined in your order form.
Service descriptions, module scope and commercial commitments are captured in mutually signed proposals. Any additional work is scoped and costed separately.
Customer responsibilities
You commit to providing accurate onboarding data, nominating an internal champion, and ensuring user adoption within your organisation.
You are responsible for the security of login credentials and for meeting any statutory submission deadlines. We provide tooling and reminders to support this, but ownership remains with your business.
Fees & payment terms
Subscription and implementation fees are payable in advance unless otherwise stated. Invoices are due within 15 days of issue and may be settled via EFT.
Late payments may result in paused access after written notice. We reserve the right to charge interest at the prime lending rate for accounts overdue by more than 30 days.
Data usage and privacy
Data handling is governed by our privacy policy. We only use your information to deliver contracted services, provide support, and improve module performance.
Both parties agree to comply with applicable privacy legislation including POPIA and GDPR where required.
Term, renewal & termination
Subscription terms run for the duration shown on the order form and renew automatically unless either party gives 30 days’ written notice.
Either party may terminate with immediate effect if the other materially breaches these terms and fails to remedy within 30 days of notice.
Warranties & disclaimers
SRWS warrants that we will deliver services using skill, diligence, and suitably qualified personnel.
Except as expressly stated, all services are provided “as is”. We are not liable for indirect or consequential loss. Liability is limited to the fees paid in the previous 12-month period.
Governing law
These terms are governed by the laws of the Republic of South Africa. Disputes will be resolved in the High Court of South Africa (Gauteng Division).
Questions about these terms?
Our team will gladly walk through any clause and tailor service levels to your operational needs. Email legal@srws.co.za and we will reply within two business days.
